Shipping policy
At ChaosBears, we strive to ensure that your orders are delivered promptly and in perfect condition. Please review our shipping policy to understand our processes, timelines, and guidelines.
Processing Times
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Costs
- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
Order Tracking
- Once your order ships, you will receive a tracking number via email to monitor your delivery status.
- If you do not receive tracking information within 5 business days, please contact us at help@chaosbears.com.
International Shipping
- International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
- We recommend checking with your local customs office for more information on potential fees.
Undeliverable Packages
- If a package is returned to us due to an incorrect address provided by the customer, refusal to accept delivery, or unclaimed at the destination, the customer will be responsible for the cost of reshipping.
Damaged or Lost Packages
- If your package is lost or damaged in transit, please contact us at help@chaosbears.com as soon as possible. We will work with the carrier to resolve the issue and, if necessary, replace or refund your order.
Contact Us
For any questions or concerns about shipping, please email us at help@chaosbears.com. We're here to help ensure a smooth delivery experience.
Thank you for choosing ChaosBears. We appreciate your business!